Who we look after
Most of the businesses on our phones are small Brisbane offices, from a single desk to a dozen or so. Many of them are Brisbane medical practices, where the phone is how patients book and where call recording is a common question.
What changes when you move
No phone system in the cupboard
The phone system runs on our own platform, not in a box in your office. There is no phone system on site to maintain or replace, only handsets if you choose them.
Your numbers come with you
Your numbers move with you, and a 1300 stays with its current provider and forwards to us. How that works is on keeping your numbers.
The app, desk phones, or both
Staff can use the softphone in a browser or as an app on their mobile, or a Yealink desk or cordless handset. Most offices settle on the app with a few desk phones where they are needed.
One help desk
Phone problems our monitoring detects arrive as tickets in the same help desk that handles IT support for our clients.
Supported from Brisbane
Our head office is at 2/36 Jijaws St, Sumner, in Brisbane's western suburbs. The people who look after your phones are the people who look after IT for our Brisbane clients, and their own phones answer the help desk queue.
We check the things that actually fail, every fifteen minutes, and the alerts come to our help desk rather than waiting for you to notice. Cloud phone systems explains what we watch for.
If your office also needs its internet sorted, we quote both together. See phones and internet.
Send us your phone bill
We read your last few bills, size the plan from them and tell you in writing what you would pay with us. If your current deal is already good, we say so.